PRIVACY POLICY

LIYA WELLNESS is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your information when you visit our website or purchase our products.

This policy is in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and other applicable regulations.

We may collect the following types of information:

a) Personal Information

• Full name
• Phone number
• Email address
• Billing and shipping address
• Payment details (processed through secure third-party gateways)

b) Sensitive Personal Data (if applicable)

As defined under Indian IT Rules, this may include:

• Health-related information voluntarily provided by users
• Payment information (handled securely by payment processors)

c) Non-Personal Information

• Browser type
• IP address
• Device information
• Website usage data
• Cookies and analytics data

We use collected information to:

• Process and fulfill orders
• Deliver products and services
• Improve website performance and user experience
• Provide customer support
• Send order updates and promotional communication (if opted-in)
• Comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to third parties.

We implement reasonable security practices and procedures as required under the Information Technology Act, 2000 and applicable rules to protect your data from unauthorized access, misuse, alteration, or disclosure.

Payment transactions are processed via secure and compliant third-party payment gateways.

We may share information with:

• Logistics partners for order delivery
• Payment gateways for transaction processing
• Legal authorities when required under applicable law

All third parties are required to maintain confidentiality and data security.

Our website may use cookies to:

• Enhance user experience
• Analyze website traffic
• Personalize content

Users may disable cookies through browser settings; however, certain features may not function properly.

Under applicable Indian laws, users may:

• Request access to personal data
• Request correction or deletion of data
• Withdraw consent for marketing communications

Requests can be sent to our official contact email.

We retain personal information only as long as necessary for:

• Business operations
• Legal compliance
• Tax and accounting purposes

Our website may contain links to third-party websites. We are not responsible for the privacy practices of such external sites.

Our products and website are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Name: [Insert Name]
Email: [Insert Email]
Address: [Insert Registered Business Address, Tamil Nadu]

Users may contact the Grievance Officer for concerns regarding data usage or privacy violations.

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Tamil Nadu.